Privacy Policy

This Privacy Policy explains how [Legal / practice entity name] (“Dr Anupama Chowdri”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit our website, book a consultation, or contact us. We are committed to handling your information responsibly and in accordance with India’s Digital Personal Data Protection Act, 2023 and its rules (the “DPDP Act”).

For the purposes of the DPDP Act, we act as the Data Fiduciary and you are the Data Principal. By using this website and submitting your details, you confirm you have read and understood this Policy.

1. Information we collect

Information you give us

When you book a consultation or get in touch, we collect the details you choose to provide, which may include:

• Your name, phone number and email address;
• Your city and your preferred time for an in-person consultation;
• The content of messages you send us — for example, over WhatsApp, email, or an enquiry field.

Please do not share detailed medical history, images, or other sensitive health information through this website or over WhatsApp. Any clinical information you share during an actual consultation is handled separately, under medical confidentiality, and is not governed by this website Policy.

Information we collect automatically

When you visit the website, we and our service providers may automatically collect technical and usage information, such as your device and browser type, IP address, approximate location, the pages you view, and how you interact with the site. This is collected using cookies and similar technologies (see Section 4).

2. How we use your information

We use your personal data to:

• Schedule, confirm, and manage your consultation;
• Respond to your enquiries and follow up with you, including by phone, WhatsApp, or email;
• Operate, maintain, and improve the website and our services;
• Measure and improve the performance of our advertising and understand how people find us;
• Maintain records and comply with our legal and regulatory obligations.

We only use your data for the purposes for which you provided it, or for compatible purposes permitted by law.

3. Consent & its withdrawal

We process your personal data on the basis of your consent, which you give through a clear, affirmative action — for example, by submitting your details to book a consultation — or for other lawful uses permitted under the DPDP Act.

Your consent is free, specific, informed, and unambiguous. You may withdraw your consent at any time by contacting us at [email protected]. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal, and may mean we can no longer provide certain services (such as arranging your consultation).

4. Cookies, analytics & advertising

Cookies are small files placed on your device that help a website function and help us understand how it is used. We use:

• Essential cookies that make the website work;
• Analytics tools (such as Google Analytics) to understand site usage and improve it;
• Advertising and measurement tools (such as the Meta Pixel used by Facebook and Instagram) to measure the effectiveness of our campaigns and show relevant ads.

You can control or delete cookies through your browser settings, and you can manage ad personalisation through your Meta and Google account settings. Blocking some cookies may affect how the website works.

5. How we share your information

We do not sell your personal data. We share it only as needed, with:

• Service providers (Data Processors) who act on our behalf — for example, our scheduling and customer-relationship (CRM) platform, communication tools (such as WhatsApp and email providers), website hosting, and analytics and advertising partners (such as Meta and Google). These providers are permitted to use your data only to provide services to us.
• Legal and regulatory authorities, where required by law, to comply with legal obligations, or to protect our rights and the safety of others.

6. How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, to provide our services, and to meet legal or record-keeping requirements. When your data is no longer needed — including if you withdraw your consent and we have no other lawful basis to keep it — we will erase it or anonymise it.

7. How we protect your data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and how we process it;
• Correct, complete, or update your personal data;
• Erase your personal data where it is no longer required;
• Withdraw consent at any time;
• Grievance redressal — raise any concern about how we handle your data;
• Nominate another individual to exercise your rights in the event of death or incapacity.

To exercise any of these rights, email us at [email protected]. We will respond within the timelines required by law. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

9. Children’s data

This website and our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18 without verifiable parental or guardian consent as required by law. If you believe a minor has provided us with personal data, please contact us and we will take steps to delete it.

10. Third-party links

Our website and messages may contain links to third-party websites or services (for example, our booking calendar). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

11. Where your data is processed

Some of our service providers may store or process data on servers located outside India. Where this happens, we take steps to ensure your data continues to be handled in line with this Policy and applicable law, including any restrictions notified by the Government of India under the DPDP Act.

12. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

13. Contact & grievances

If you have any questions about this Policy or wish to exercise your rights, please contact us:

This Policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of the competent courts in India.